> Data Sheet > Case Studies > Request Demo

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SOLUTION.SALES & SERVICE is a member or customer service system that handles inquiries and provides cross-sell capabilities. The use of the Framework's workflow engine allows for best practices to handle issues and service requests. Thus having a dramatic impact on efficiency and reducing risk of error in the member service environment.

Features Description Service Ticket Management Create service tickets for member requests generated internally, via call center, email, walk-in, and more. Work tickets using automated workflow and task lists to ensure accuracy, increased productivity, and improved member experience. Best Practice Management Manage service proactively, not reactively. Reduce overall training costs. Improve consistency across all points of member service. Resource Management Manage workloads and monitor progress across all member service representatives. Measure service effectiveness and quality through visibility into how tickets are handled. View service ticket history and analyze trends. System & Department Integration SOLUTION.SALES & SERVICE integrates to your host system and other key applications. Workflow and queues route tasks into other departments and set parameters for completion to ensure process control and timeliness.